If you want to become a true user experience ambassador, then you are in the right place. During this 3 day training you will learn everything you need to know to start or enhance your user experience career.

 

What you will learn?

Day 1

• The fundamentals of user experience (UX), usability, accessibility (a11y) and the impact of this when users interact with software.

• The relation of UX, usability, accessibility to customer experience (CX).

• Usability reviews: what are they, why, and when should they be conducted effectively.

 

Day 2

• Usability testing: what is it, why, and when you should do it and how is it done effectively.

• Discover the creation of usability test plans and task scenarios.

• Gain findings and insights that can help you improve your software.

 

Day 3

• Bring the learned knowledge of the previous days together as parts of a whole.

• Useful resources and tools that are best practices to propel your career as an “UX Ambassador” to the next level.

• Taking and discussing the 40-question practice exam to prepare for the UXU - UX Certified Ambassador (UXCA) exam.

 

After this training, you…

• know what user experience, usability, and accessibility is;

• know how UX, usability, accessibility is related to customer experience;

• know the international standards for UX, usability, and accessibility;

• know what user personas and archetypes are, why you use them within UX, and how;

• know what you can learn from heuristic evaluations and usability testing, and how this improves software;

• are able to conduct heuristic evaluations;

• know what to test and when in different project stages;

• are able to write a usability test plan and user task scenarios that are part of this plan;

• are able to conduct usability tests;

• can define findings and conclusions from observations;

• know how to communicate usability findings to stakeholders.

 

Who should attend?

This training is perfect for you if you are interested in user experience (UX) and/or if you are involved in the creation or improvement of software (for example, a website or an application).

For example, if you want to become, or you are, a UX designer, UX researcher, developer, tester, QA professional, conversion specialist, product owner, e-commerce professional, online marketing professional, a consultant or anyone looking to improve the overall quality and user experience of their software.

 

Unique benefits:

• Professional recognized trainers with proven track record in the field of UX, usability and accessibility.

• Globally recognized certificate.

• Learning by doing with hands-on exercises that have been created by global experts.

​

Prerequisites:

UXCA has been designed for everyone who wants to know more about user experience and how to make their software products (e.g., website, webshops & application) more usable and desirable for their customers.

​

This course is recommended for: 

• UX Designers, Visual Designers, Researchers

• Product Owners, Product Manager, Quality Managers

• Developers, Decision Makers, Marketeers